Context and clients needs
Denver International Airport is the largest airport in the United States by total land area, and the fifth busiest by passenger traffic with plus 60Mppa.
On 2017, City of Denver (Denver’s airport owner) awarded the refurbishment of the Jepsen terminal (main) to Great Hall Partners, including the design & construction, Operation & Maintenance, financing of the whole project activities and the management of the commercial spaces for the total duration of the 35 years concession period.
The challenge of this innovative leader project was to exhaustively comply with the Airport concession contractual requirements by implementing a solution minimizing Capex/Opex costs and maximizing the benefits (increasing retailers and GHP business and enhancing passengers experience), whilst having a minimum impact in the current on-going terminal operations through the following highlines:
- Automation as much as possible all tasks related with the contract management
- Cost savings through manual activities reduction (surveys, data gathering and reports generation)
- Revenues increase through smart marketing strategies (passenger monitorization and marketing campaigns implementation)
- Provision of the best quality experience to the passengers on the terminal area
Our value added
AIRPORT GURUS have a highly-skilled team who have previously participated in several IT advisory processes covered the whole spectrum of management areas from the pure innovation activities to the implementation of actual commercial systems at big worldwide.
The project scope of works and methodology included:
Assessment on the best feasible Technological Solution, IT Architecture and Processes to be implemented to achieve GHP business targets.
Support on the tenants contractual arrangements to ensure their alignment with GHP data management objectives
Leading the solutions tendering, evaluation and technology acquisition processes.
Monitoring of the Design, Development and Implementation of the solutions
Support to the Operation, through an smart assessment on the big data retrieved.