The use of artificial intelligence in aviation has sparked revolutionary technological shifts across the sector. Various solutions are now embracing AI within several different domains, including flight planning, crew management, maintenance, and customer service.
This increase in popularity can be observed in the growth of the market.
The worldwide market for AI in aviation was valued at USD 728.05 million in 2022 and is forecasted to reach USD 23 billion by 2031.
As airlines continue to adopt these tools, the impact of artificial intelligence in the aviation industry is expected to go beyond current operations. In this article, we explore key applications of AI aviation and trends set to redefine the future of air travel.
Air Traffic Management Systems
Air traffic management now relies on artificial intelligence in airport operations to optimize airspace usage and anticipate congestion. This allows for the simultaneous analysis of past trends, present traffic, and weather conditions.
Controllers get recommendations for managing traffic flow hours before possible congestion occurs. The technology is designed to constantly update forecasts throughout the day as new data becomes available.
These programs check where aircraft are headed, spotting close calls several minutes ahead. When risks pop up, air traffic staff get instant alerts along with suggested fixes. During busy periods, controllers rely on the AI-tech to ease their workload without sacrificing safety.
On the airfield, AI also works with computer vision systems to keep things running smoothly. Spotter cameras and detectors track planes and vehicles moving around, while artificial intelligence airport algorithms plan the best taxi routes based on past trips, present traffic, and future runway layouts. In large international airports, the technology has cut cab wait times by as much as 15%.
Personalised Ticketing and Booking
With the arrival of artificial intelligence recommendation engines in the airline ticketing industry, passengers have access to an improved and more personalised booking process. These AI tools have improved the way you can discover flights that are tailored to your preferences, simplified the booking process and provided you with the opportunity to find the best prices.
In collaboration with Elemental Cognition, Oneworld Alliance has developed an AI tool to assist with planning and purchasing “Round the World” (RTW) tickets. Use this tool to simplify the booking of complex itineraries using any Oneworld Alliance member.
Improved Customer Service and Passenger Experience
Right now, AI-powered chatbots across the travel sector manage tons of traveller queries every day. Instead of humans, these smart tools figure out what people are asking and then give replies that fit their situation. Airlines say these digital helpers sort out about 70 to 85% of customer messages without any staff involved. Because of this shift, common questions get answered in seconds rather than waiting around for hours.
AI is also helping travellers when flight disruptions arise. By checking seat availability, what passengers like, plus their connecting needs, airlines can offer smarter rerouting choices so passengers face less hassle, confusion, and shorter waits when things change suddenly.
AI-Optimised Crew Scheduling
Use of AI in the airline industry for crew scheduling allows carriers to provide more efficient and dependable flights for customers. As a result, planes are more likely to have the right staff ready. This means less waiting, safer trips, and happier journeys in general.
Over the last five years, Malaysia Airlines Berhad (MAB) has been using iFlight Crew, developed by IBS Software, as its crew management system. According to the company, the smart cloud tool running on AI and machine learning helps streamline crew scheduling and overall operational efficiency.
Predictive Maintenance and Enhanced Safety
In 2023, more than 7% of plane delays happened because of sudden repairs. Because of AI, airlines can now check data pulled from many sources – like onboard sensors, black boxes, or storm reports. So, instead of guessing, they spot risks earlier on while also upgrading how they keep flights safe.
Using predictive maintenance technology powered by artificial intelligence, airlines are able to track aircraft components in real-time, predict potential problems, and perform maintenance before it is even necessary.
That means fewer surprises during operations, while saving money on repairs and cutting delays. One tool doing this well is Predix – a creation from General Electric. It lets GE’s aviation team dig into tons of engine details quickly, boost how fast issues get found, plus sharpen accuracy at spotting trouble.
Conclusion
AI is revolutionising the aviation industry, transforming operations, elevating passenger experiences, and enhancing safety. It is safe to say that artificial intelligence in aviation is no longer an option, but a requirement in aviation. However, for an easy adoption, picking the correct technical partner is crucial. This is where we come in at Airport Gurus.
We understand what is required when it comes to improving customer experience, simplifying the booking process, ticketing, and sentiment analysis through the development of software for airports, advanced analytics and airport technology solutions. We bring a proven track record of delivering expert airport operations and technology assistance that help airports harness the full power of AI.