With so much competition and difficulty, airports face difficulty keeping up. Therefore, innovation is critical for the survival of airports as a viable business model. For an airport to effectively handle the growing number of travellers, it must improve operational processes to keep all aspects of the airport safe and secure.
It includes improving passenger experience while also improving safety, ensuring that vacancies are kept low, and tenants can keep up their strong sales efforts while improving health and safety procedures and effectively communicating with passengers. In response to the issues outlined above, technologies rapidly evolve and offer unique innovations!
Role of Innovation in Airport Operations
To guarantee the safety and health of passengers and personnel, airports are already instituting a variety of procedures, including medical screening and tests and physical distance limitations. These new criteria will have a significant influence in terms of passenger flow, terminal space, transfer periods, and the total duration of a voyage.
That means even more cooperation amongst the various airport stakeholders from carriers to ground handlers to ATC along with safety and security personnel, emergency services personnel, and airport management personnel. As an alternative to re-inventing the wheels, there are currently ways to help with such transition and guarantee that these new criteria are incorporated into the entire administration of airports.
Digitization of Airport Process
There are several ways that airports may use digital innovation to improve the customer experience, such as integrating new technologies and incorporating them into their existing operations and services. In addition, digital innovation plays a crucial role in constructing more productive airports of the future those that are linked in the truest sense while enabling more effective management across both landside and airside and promoting sustainability objectives.
Quick Tracking Digital Innovation
The airport industry has seen tremendous innovation in the last year. Increasingly, airports are emphasizing digital innovations, automation, and efficiency to enhance security. Airports benefit from solutions and procedures previously used in healthcare facilities such as hospitals, laboratories, and other healthcare settings. For example, the correct filtration, particle detection, and air purifier systems may help minimize pathogens, allergies, and other harmful indoor emissions if installed in the right locations across a structure.
Airports can reduce the risk of exposure by using face mask recognition and thermal heat screening to manage entry to restricted areas. Tools that can assist predict possible problems and responding to them are essential and communication with the building management systems. An effective information system with advanced analytics is key to providing real-time data collecting and uniform replies.
Innovations that can Boost Passenger Satisfaction
In the future, airport income and performance will likely be driven by technological breakthroughs. non-aeronautical revenue generated by airports is significantly influenced by customer happiness, which outweighs any increase in traffic or shop space.
Technological advancements are critical in bringing people and companies back to airports as more people begin to fly again. Travelers’ perceptions of airport and airline technology have a significant impact on their overall pleasure and trust in air travel, according to research. Airports may differentiate themselves from the competition and boost their bottom line by implementing the most recent technological advancements.
Click and Collect
This June, Amsterdam’s Schiphol airport created a new service that would allow travelers to book or make purchases hours before their arrival at the airport using its new “Click and Collect” service. Travelers could browse the airport’s website, select the products of their choice and after security checks they would only have to go to the specific store to pay and collect their items.
The passenger biometric information is captured via a face scan, fingerprinting, or iris scan to create a single token ID. Token ID will allow customers to use biometric recognition technology to complete the verification, bag drop, security, outgoing immigration, and boarding operations. Passengers may go to the next step in the procedure without having to produce any physical documents after their digital identity has been generated.
New airport parking options are essential when passengers return home. The number of people owning cars will explode. Soon, digital parking services are expected to become the standard. Consider that 58% of non-aeronautical airport funding is derived from parking, and you can understand why parking innovations are essential for an airport’s financial health.
The use of hard copy parking stubs, which can be lost and need human interaction, is still prevalent in many airports. Your airport’s post-Covid safety procedures can be supported by delivering a frictionless and smooth parking experience via digital parking.
The most sustainable and greatest airports globally rely on innovation and technology. It is, therefore, more vital than ever to recover qualitatively following COVID-19. Technology and innovation assist the airport in making the most of its resources. It is more affordable in many circumstances. Furthermore, it is critical to eliminate mistakes and delays to minimize excessive expenses. It is undeniable that using technology in airlines is becoming increasingly vital. Moreover, it enables us to achieve what some consider impossible: the growth of sustainable aviation.